(hereinafter also the General Terms or GENERAL TERMS AND CONDITIONS OF CONTRACT):<\/p>\n
On the one hand, the supplier of the products, IMAGINACI\u00d3N Y NEGOCIOS, S.L., whose trade name is WYNWOOD CAF\u00c9 (hereinafter also the provider), with registered office at C\/ Gran de Gr\u00e0cia, 81 – 08012 Barcelona, tax ID B62489521, customer service telephone Wynwood Caf\u00e9 Diagonal: 93 205 51 46; Wynwood Caf\u00e9 Travessera: 93 356 06 08; Wynwood Caf\u00e9 Mar: 93 225 30 61, and email: info@monchos.com<\/a>, being the owner of the website https:\/\/wynwoodcafe.es\/<\/a>, sets out the contractual document that will govern the purchase of products through the website referred to.<\/p>\n And on the other, the User \u2013 Customer (hereinafter the User), who is responsible for the accuracy of the personal data provided to the provider.<\/p>\n BOTH accept this document, which entails that the user:<\/p>\n Has read, understands and comprehends what is set out here.<\/p>\n That they are of legal age and have sufficient capacity to enter into a contract.<\/p>\n That they assume all the obligations set out here.<\/p>\n That they have read and accept these general conditions of purchase from the moment they buy any product offered.<\/p>\n This document may be printed and stored by Users.<\/p>\n The provider makes the email address info@monchos.com<\/a> available to them so that they may raise any question about these conditions.<\/p>\n These conditions have an indefinite period of validity and apply to all purchases made through the provider’s website https:\/\/wynwoodcafe.es\/<\/a>.<\/p>\n The provider reserves the right to amend these General Terms unilaterally, in order to improve the products offered, without this affecting the goods or promotions purchased before the amendment. In any event, these general conditions must be consulted before buying the products.<\/p>\n It is advisable to keep a copy of the data contained in the products purchased.<\/p>\n WYNWOOD CAF\u00c9 is not liable for the consequences that may result from improper use of the products on sale on the website.<\/p>\n The civil liability of WYNWOOD CAF\u00c9 for the products supplied is limited to their price; the user waives any claim of liability against WYNWOOD CAF\u00c9 on any ground in any case of dissatisfaction with the products purchased on the website https:\/\/wynwoodcafe.es\/<\/a>, as well as for possible failures, slow access or errors in accessing the website, including loss of data or other information that may exist on the computer or network of the user accessing the website https:\/\/wynwoodcafe.es\/<\/a><\/p>\n WYNWOOD CAF\u00c9 is a company specialising in the distance selling of food products and drinks to be consumed at the time they are received or in the following hours. WYNWOOD CAF\u00c9 sells its products at a distance over the internet through its website.<\/p>\n 2.1 Scope: The purpose of this contract is to govern the contractual sale relationship between the provider and the user, which arises at the moment the user accepts these conditions of purchase during the online purchase process by ticking the corresponding box. These General Terms and Conditions of Contract apply from the day the order is placed.<\/p>\n The contractual sale relationship entails the delivery of a specific product in exchange for a set price publicly displayed on the website.<\/p>\n 2.2 Territory of application: Deliveries of products from the online shop at https:\/\/wynwoodcafe.es\/<\/a> are limited to the Barcelona metropolitan area; should you need a delivery elsewhere in Catalonia, it must be agreed with the supplier in advance and with at least 72 hours’ notice. In the case of bookings, these are limited to the restaurant for which they have been requested.<\/p>\n 2.3 Capacity to contract: To place an order you must be of legal age and have the capacity to enter into a contract.<\/p>\n 2.4 Customer acceptance: An order placed through the website https:\/\/wynwoodcafe.es\/<\/a> is validated by email and also entails automatic acceptance of the General Terms and Conditions of Contract. These conditions are available on the website https:\/\/wynwoodcafe.es\/<\/a> or, if you wish and so request, we can make them available to you by email.<\/p>\n 2.5. Amendment of the General Terms and Conditions of Contract: WYNWOOD CAF\u00c9 reserves the right to make changes and\/or amendments to these General Terms and Conditions of Contract. We advise our customers to review them regularly. Where such changes or amendments are introduced after an order has been placed, the conditions in force on the date the order was placed will apply.<\/p>\n 3.1 Publication of prices: The prices of the products are those shown for each of them on our website https:\/\/wynwoodcafe.es\/<\/a><\/p>\n The prices are at all times those in force on the website. VAT is included in the amounts shown. Home delivery charges are fixed and set out on the website. The user may choose to collect the product at the restaurant itself, in which case the order total will not be increased by delivery charges. Products can only be transported within Barcelona. If you wish to receive the products outside the city, the customer must place the order by telephone.<\/p>\n Grupo Moncho\u2019s reserves the right to change the prices and offers on the website at any time. Where an order has been placed for a product while it was on offer, that will be the sale price charged by wynwoodcafe.es. Offers are limited in time, so products may be supplied on offer or not. The distinction is set out on the website for each of the times at which the products are available.<\/p>\n 3.2 Product information: The information given in our advertising, brochures and other written material, on our website or provided to you constitutes an invitation to make a purchase. The contents of https:\/\/wynwoodcafe.es\/<\/a> are constantly renewed and updated in order to offer our customers the most complete and detailed information possible. All the contractual information on https:\/\/wynwoodcafe.es\/<\/a> is displayed in Spanish (Castilian), and communication with customers and users, as well as the formalisation of the contract, will take place in that language.<\/p>\n The products are presented to the customer in photographic and descriptive form for consumption of the products under the \u201cORDER ONLINE\u201d option. Their appearance on the website means that they exist within the product catalogue at https:\/\/wynwoodcafe.es\/<\/a> A brief description of the dish and of the ingredients it may contain accompanies the photograph. The photographed product is linked to a category and a comment or note about the culinary speciality or the ingredients used may be added.<\/p>\n The images proposed by https:\/\/wynwoodcafe.es\/<\/a> are a description of the product and in no case constitute an undertaking to deliver a product exactly as proposed in the catalogue images, bearing in mind that the lighting and colour conditions of the products may vary between the website image and the actual product.<\/p>\n It is guaranteed that the reference of the product chosen corresponds to the product found on the website, and the owner of the website is exempt from liability for any modification the website may have undergone through unauthorised access to it that has altered its list of products, services, references and prices without the owner’s consent or knowledge.<\/p>\n 3.3 Availability of the product(s): There may be occasions when it is impossible to supply all the products because they are out of stock or not available at the time of purchase. In these cases, the product in question will be visible but not available for purchase.<\/p>\n 3.4 Right of cancellation: WYNWOOD CAF\u00c9 reserves this right (right of cancellation) over the dispatch of a particular product that does not meet the quality requirements imposed on all products at https:\/\/wynwoodcafe.es\/<\/a> Should such a lack of quality be detected, the WYNWOOD CAF\u00c9 Customer Service will suggest a replacement product and, if the replacement is not to the customer’s liking, the cost of that product will be refunded.<\/p>\n 3.5 Orders: Orders are received from 7:45 to 22:00 three hundred and sixty-five (365) days a year, although orders placed after 22:00 will not be processed and will be left for the next working day in Barcelona. Deliveries at weekends and on public holidays must be agreed with the supplier in advance.<\/p>\n 3.6 Fraud: If WYNWOOD CAF\u00c9 suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.<\/p>\n Any user accessing the restaurant’s website https:\/\/wynwoodcafe.es\/<\/a> may purchase the products and services, starting the procedure by browsing from the home page and selecting the products available there.<\/p>\n The contents and products offered through the website https:\/\/wynwoodcafe.es\/<\/a> are provided to end users only. Any unauthorised commercial use of them, or their resale, is expressly prohibited, except where the WYNWOOD CAF\u00c9 restaurant gives written authorisation or where the product has been prepared specifically for resale or distribution.<\/p>\n In order to access the products offered by the provider, the user does not have to register on the website by creating a user account. Only the data essential for processing the order will be requested.<\/p>\n Please note that, in accordance with the requirements of art. 27 of Act 34\/2002 on information society services and electronic commerce, the contracting procedure follows these steps:<\/p>\n Once the user enters the website, they will find a page at the top that says \u201cPlace your order\u201d. From that page they will be taken to a button marked \u201cORDER\u201d. Once inside, they must choose between collection at one of the restaurants or home delivery. If the \u201ccollection\u201d option is chosen, the page will redirect them to a panel where they can choose between the restaurants, one of the following: Wynwood Caf\u00e9 Travessera; Wynwood Caf\u00e9 Diagonal; Wynwood Caf\u00e9 Mar.<\/p>\n Once the collection restaurant has been chosen, they must request the product using the \u201cORDER\u201d button; they must select a day and a collection time.<\/p>\n Collection at the restaurant is subject to the choice of delivery day and of a time between 07:15 and 22:00, according to each restaurant’s opening hours and the time slots shown by the ordering process for the chosen premises. If collection is requested for the same day, the only collection times available at the restaurant will be those remaining in the day up to the closing time of the chosen restaurant, with a margin of between half an hour and three quarters of an hour from the moment the order is confirmed.<\/p>\n The user may choose between the products classified as: sandwiches, bowls & salads; burgers; wraps; desserts; juices; sport shakes; drinks. Before adding the product to the shopping basket, the user will be asked whether they want extras and will be given the option of telling the restaurant about any special instructions.<\/p>\n To add more products, the user must select the image of the desired product and add it to the shopping bag.<\/p>\n Once the product(s) have been chosen, the user must click the checkout tab to place the order. Before completing the order, if the selected products are included in a discount campaign, the discount will be applied to the final total.<\/p>\n On clicking \u201cCheckout\u201d, the user’s details, telephone number and delivery address will appear. The payment method will be chosen, which will be by credit or debit card and through GooglePay or ApplePay. A purchase summary will be received (a summary of the order placed, the user’s details and the payment method chosen). To continue with the payment, these terms and conditions of contract must be accepted.<\/p>\n In any event, once the contracting procedure has been completed, the provider’s platform will inform the user by email of all the characteristics, the price, the delivery methods, the date of purchase and the delivery times of the product bought.<\/p>\n If there is any error in the address given or at any other point in the order, it must be reported immediately to the email address shown on the website so that the error can be corrected.<\/p>\n If you have any questions, you may contact our Customer Service through any of the methods provided on the website https:\/\/wynwoodcafe.es\/<\/a><\/p>\n WYNWOOD CAF\u00c9 will provide Customer Service FREE OF CHARGE through our contact email info@monchos.com<\/a>; if you choose another means of communication, the user must bear its particular cost.<\/p>\n WYNWOOD CAF\u00c9 provides telephone numbers in Spain, subject to the cost charged by your telephone operator.<\/p>\n Deliveries are made through food delivery companies whose charges vary according to the distance the carrier has to cover to make the delivery.<\/p>\n If you need an order delivered within Catalonia but outside the Barcelona metropolitan area, this must be agreed with the provider in advance.<\/p>\n 5.3 Delivery address:<\/p>\n Orders are delivered in one of two possible ways:<\/p>\n a. to the delivery address freely designated by the user. Accordingly, the provider accepts no liability where delivery of the product does not take place because the data provided by the user is false, inaccurate or incomplete, or where delivery cannot be made for reasons beyond the control of the delivery company assigned for that purpose, such as the absence of the recipient;<\/p>\n b. at the WYNWOOD CAF\u00c9 restaurant located at: Carrer de la Marina, 21, 08005 Barcelona; Travessera de Gr\u00e0cia, 52, 08021 Barcelona; Av. Diagonal, 652-656, 08034 Barcelona.<\/p>\n The place of delivery and\/or collection is chosen when the purchase is made.<\/p>\n For home deliveries, the delivery time will be the one selected by the user, from 08:00 to 22:15, with the option of selecting slots 15 minutes apart, that is, between 08:30 and 08:45; from 08:45 to 09:00, etc.<\/p>\n WYNWOOD CAF\u00c9 guarantees the highest standards of hygiene, cleanliness and preservation at all times during the preparation, production, distribution and consumption of the products.<\/p>\n Deliveries are made only to destinations in the Barcelona metropolitan area; if you need delivery outside that area but within Catalonia, it must be agreed with the provider in advance.<\/p>\n WYNWOOD CAF\u00c9 will use all the means at its disposal to ensure that your order is delivered within the period shown on our website on the date the order confirmation is issued.<\/p>\n 5.4 Delivery: the order will be delivered within the period selected by the user. Please note that, where any of the items is unavailable at the time of dispatch, you have the right to cancel the order at any time before it is dispatched by contacting our Customer Service at the following email address: info@monchos.com<\/a>, quoting the order number.<\/p>\n If the customer is not at the address given in the order at the time of delivery, the transport company responsible for delivery will contact the customer and, if this is not possible, will return the product to the restaurant to be collected at the premises.<\/p>\n All the products are supplied hermetically packaged in a container (metal or plastic) sealed with a plastic film. All the packaging and containers of the food in the order are marked with the restaurant’s logo and name, the date the product was made, the best-before date for consumption fresh, and the use-by date where the product has been frozen by the customer after being received at the delivery address.<\/p>\n On delivery of the product, the user must check that it is in perfect condition, with the packaging intact. If the conditions of preservation of the product cannot be guaranteed, it must be returned at the very moment the user receives it at their address. The customer must immediately contact our Customer Service line Wynwood Caf\u00e9 Diagonal: 93 205 51 46; Wynwood Caf\u00e9 Travessera: 93 356 06 08; Wynwood Caf\u00e9 Mar: 93 225 30 61 or the email info@monchos.com<\/a>, in order to request the return of the affected product or products and proceed with its replacement by another in optimal condition, or with a refund of the price paid for it, as indicated in that email.<\/p>\n All the products require storage at between 2 \u00baC and 5 \u00baC, except for frozen products, which require storage at between -18 \u00baC and -20 \u00baC.<\/p>\n Where WYNWOOD CAF\u00c9 has supplied a product different from the one requested in the online order and the customer’s receipt does not match the product supplied, https:\/\/wynwoodcafe.es\/<\/a> will take responsibility for the error and refund the cost of the order.<\/p>\n2. PURPOSE OF THE CONTRACT<\/h2>\n
3. INFORMATION PROVIDED ON THE WEBSITE https:\/\/wynwoodcafe.es\/<\/h2>\n
4. ONLINE PURCHASE PROCEDURE<\/h2>\n
5. DELIVERY<\/h2>\n
6. PRICES AND VALIDITY PERIODS OF OFFERS<\/h2>\n